Service One Credit Union
  • 10-Dec-2018 to 31-Jan-2019 (CST)
  • Bowling Green, KY, USA
  • Salary
  • Full Time

Health, Dental, Vision, Life/AD&D and LTD insurance, FSA, Paid Holidays, PTO, 401 (k)/Profit Sharing, Corporate Gym Membership and Tuition Reimbursement

Position Summary

The Director of Learning and Development will partner with internal and external experts as well as department leaders to develop, execute, and manage strategic training plans with measurable results. Designs and delivers learning curriculum to create an exceptional learning experience for all associates. Facilitates a continuous learning culture and development of talent across the organization. Researches and implements innovated learning systems and techniques. Demonstrates teamwork through positive interaction and cooperation with fellow associates, members of management and other departments. supports and promotes the Credit Union's Vision, Mission and Core Values.

Primary Responsibilities

  • Designs, develops, and delivers instructor led, self-paced, e-learning training and curriculum aligning with the Credit Unions strategic initiatives.
  • Initiates needs assessments with leaders and departments across the organization to provide coaching on instructional design and mode of delivery.
  • Develops measurable certification paths for relevant positions.
  • Partners with leaders to conduct refresher and scheduled training; including member focused solutions, member experience, and soft skills training.
  • Manages the Learning and Development budget.
  • Designs instructional tools and job aids to be utilized by departments for training and development.
  • Directs, creates, and delivers training plans during the external and internal onboarding process.
  • Schedules training during the onboarding process with other associates and leaders.
  • Administers, creates, and assigns curriculum in the Learning Management Systems and other training systems; including approving invoices.
  • Manages and tracks external training; including vendor management, evaluations, transcript additions, and invoices.
  • Coaches, mentors, and motivates associates to create enthusiasm in learning and development.
  • Creates instructional guides and presentations.
  • Researches and remains current on new development trends and other related information relevant to creating learning.
  • Researches, schedules, and participates in demos with new learning/training vendors and presents recommendations.
  • Plans, develops, and coordinates Professional Development Day activities and training.
  • Administers and updates the Learning and Development section of the Intranet and Sharepoint with learning tools and information for associates.
  • Forecasts and plans an annual training calendar aligning with upcoming rollouts, promotions and strategic initiatives.
  • Tracks and follows up on all completion deadlines for training with associates and managers.

Additional Responsibilities

  • Collaborates with managers on talent development plans and career paths for associates.
  • Promotes and administers associate recognition and engagement.
  • Leads career path discussions with associates.
  • Manages training files and compliance to meet regulations.
  • Back up VP HR/OD on New Associate onboarding/career path.
  • Facilitates and leads meetings.

Educational/Experience Requirements

  • Bachelor's degree in Human Resources, Instructional Design, Education, or a related field.
  • 3 years of experience in developing and facilitating training.
  • 2 years of leadership experience preferred.
  • Equivalent work experience may be substituted for education requirement.


  • Ability to be a change champion for the organization.
  • Ability to influence and mentor others.
  • Excellent time management, organizational, and communication skills.
  • Detail oriented and demonstrated decision making skills.
  • Demonstrated relationship building, problem solving, and influence skills.
  • Demonstrated professionalism and confidentiality is required.
  • Demonstrated experience in curriculum development and learning facilitation.
  • Demonstrated presentation skills and passion for developing others.
  • Adult learning and instructional design experience preferred.
  • Proficiency in Microsoft Word, Excel, and PowerPoint.
  • Ability to learn new systems quickly.
Full Job Description
Service One Credit Union
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